Terms of Service

1. Website Use

This website presents our custom tote bag capabilities so buyers can compare materials, constructions, and branding options before sending an inquiry. You may browse the site and download the information we publish for your own sourcing purposes. By accessing or using it, you agree to these Terms of Service and all applicable laws, and you may use it only for lawful business purposes.

You must not submit false or misleading information, interfere with website operation, attempt unauthorized access, introduce malicious code, copy or scrape protected content without permission, or use the website to infringe the rights of another party.

No order is placed or accepted on this website. Submitting an inquiry, requesting a quotation, or discussing a project does not by itself create a binding order. A binding order exists only after both parties confirm the applicable quotation, pro forma invoice, purchase order, Alibaba.com Trade Assurance order, written contract, or other written commercial document and the required payment is received.

2. Product Information

Website descriptions, fabric weights, dimensions, capacities, images, colors, sizes, materials, specifications, examples, estimated lead times, and indicative prices describe typical specifications, are provided for illustration, and serve as general reference. Custom products may vary according to the approved design, materials, process, production method, and reasonable manufacturing tolerances. Final product requirements are determined by the written quotation, approved sample, specification sheet, purchase order, pro forma invoice, Alibaba.com Trade Assurance order, or other written document confirmed by both parties. Where an order-specific document conflicts with these website terms, the accepted order-specific document controls for that order.

3. Quotations and Transparent Pricing

Each quotation is prepared from the information available when it is issued and lists the product design, fabric and weight, material, size, construction, quantity, printing, embroidery or other decoration method, packaging, testing, shipping method, destination, trade term, and requested schedule it covers. Changes to any requirement may require a revised quotation or timetable.

Quotation validity: Each quotation states its applicable validity period. After that period, or if the specification, quantity, material market price, trade term, freight, exchange rate, tax, duty, or another third-party cost changes, we recalculate and reissue the quotation before production. If no validity period is stated, pricing remains subject to confirmation before an order is accepted. All known product, sample, tooling, packaging, testing, freight, duty, tax, platform, or other charges payable to us will be itemized or clearly described before payment. We will not add an undisclosed charge after order confirmation without informing the customer and obtaining written agreement.

4. Samples

We can arrange a sample before bulk production to review fabric, color, size, construction, branding, dimensions, decoration, workmanship, packaging, and other agreed requirements. Standard sample lead time is 5 to 7 days, and a 3-day express option is available for an additional charge. Sample approval must be provided in writing, including by email or an accepted platform message, before bulk production starts.

Sample policy: Sample fees are generally between USD 10 and USD 45 and are confirmed per product and project because they depend on design, material, process, size, quantity, customization, and other requirements. The exact sample fee is stated in the quotation before the sample is made. Sample freight is quoted separately, and the estimated preparation time, revision scope, and whether any fee may be credited to a later order are stated before payment. A requested change outside the confirmed sample scope may require a new fee or additional time, but no additional sample charge will be applied without prior notice and written approval.

5. Orders, Payments, and Production

An order becomes binding when the parties confirm the applicable commercial documents and the required payment is received. Unless otherwise agreed in writing, the customer pays a 50% deposit after written approval of the sample and final specifications. After the deposit has cleared and all required specifications, artwork, and sample details are confirmed, we reserve materials, schedule mass production, and confirm the production window in the order document. When mass production is complete, we provide photographs or video, and the customer may arrange an independent third-party inspection before shipment. The remaining 50% balance is due after the agreed inspection process and before shipment or release of the goods.

Payment terms: Payment may be made by T/T bank transfer or, where available and accepted for the order, through Alibaba.com Trade Assurance. Bank charges, platform charges, taxes, duties, or other payment costs will be handled as stated in the applicable written order documents. During production, we provide reasonable progress updates with photographs or video where practical, followed by photographs or video when bulk production is finished; these updates do not replace the agreed inspection, approval, or acceptance process. Established long-term customers may negotiate different payment arrangements, but they apply only when confirmed in the quotation, order, contract, or other written agreement. Requested changes or cancellations after order confirmation require written approval, and any resulting cost, material loss, completed work, revised price, refund, or schedule change will be calculated from the actual stage of the order and confirmed in writing.

6. Custom Artwork and Intellectual Property

The customer keeps ownership of the logos, artwork, and brand assets it supplies and represents that it owns or has permission to use all supplied logos, trademarks, characters, photographs, artwork, patterns, text, and other project materials. The customer is responsible for claims arising from materials supplied without proper authorization.

We own the website text, photographs, and layout published here. Unless otherwise agreed in writing, other website content and supplier-created materials remain the property of their respective owners, while tooling, screens, and files we create to produce an order remain ours. Customer materials will be used only as reasonably necessary to quote, sample, produce, manufacture, inspect, document, or fulfill the project. We will not publish a customer's name, logo, or custom design as a public case study without permission.

7. Production Tolerances and Quality

Handmade, printed, and other custom-manufactured products may carry reasonable variations in color, dimensions, fabric weight, placement, stitching, print position or registration, material texture, packaging, and final quantity. Color on fabric may differ slightly from a screen or printed proof. Unless an order document states a tighter standard, the approved sample, specification sheet, written quality standard, accepted quotation, or other confirmed order document determines the applicable requirements and tolerances. If an exact tolerance, testing method, inspection level, certification, or regulatory requirement is important, it must be disclosed and agreed in writing before quotation approval and mass production.

8. Shipping, Duties, and Incoterms®

Available shipping arrangements include door-to-door service or delivery under an agreed Incoterms® 2020 rule. Depending on the order and transport mode, available rules may include EXW, FCA, CPT, CIP, DAP, DPU, DDP, FAS, FOB, CFR, or CIF; FAS, FOB, CFR, and CIF are used only for sea or inland waterway transport where appropriate. The accepted commercial document identifies the selected rule, named place or port, and applicable version—for example, DDP Los Angeles, USA, Incoterms® 2020. Costs, delivery obligations, customs clearance, insurance, import duties, taxes, and transfer of risk follow that agreed term and the accepted order documents.

Where the order expressly states DDP and names the destination, we arrange delivery to that destination, complete import clearance, and bear the applicable import duties and taxes included in the confirmed quotation. DDP does not include unloading at destination unless the quotation or contract expressly says otherwise. Under another trade term, import duties, taxes, and destination charges are the customer's responsibility unless the accepted order document expressly provides otherwise. The customer must provide accurate consignee information and reasonable assistance or documents required by local authorities or carriers. Delivery and production dates are estimates unless expressly guaranteed in a signed written agreement, and may be affected by customer approvals, payment, design changes, material availability, testing, carrier schedules, customs review, weather, force majeure, or other events outside reasonable control. We will communicate known material delays as soon as reasonably practical.

9. Inspection and Claims

Before shipment, the customer may inspect the goods directly, appoint an independent third-party inspection company, or accept our final inspection report. Approval of a pre-shipment inspection confirms that the goods match the approved sample and specification. After delivery, the customer should inspect the shipment promptly and notify the carrier immediately of visible transit damage where required. A product claim should identify the affected quantity, order number, purchase order or invoice, issue description, and include supporting photographs, video, inspection reports, or samples.

Claim period: The inspection and claim period stated in the accepted quotation, purchase order, pro forma invoice, Alibaba.com Trade Assurance order, or written contract controls. If no period is stated, a quality claim must reach us within 30 calendar days after receipt, within a reasonable time after discovering the issue, and, where practical, before the goods are used, altered, distributed, or resold. Claims do not cover carrier damage or other damage caused after risk has transferred, improper handling or storage, misuse, unauthorized alteration, ordinary wear, customer-supplied specifications, or variations within the approved written tolerances. Any remedy will be determined after reasonable review of the evidence and the applicable order terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, punitive, or consequential loss, including lost profit, lost sales, lost business, reputational loss, or missed campaign dates, arising from website use or an order. Unless a signed written contract states otherwise, our total aggregate liability relating to an affected order will not exceed the amount actually paid to us for the affected goods. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

11. Third-Party Services and Links

This website may link to or use third-party websites and services, including payment, communication, shipping, analytics, advertising, or marketplace services. Third-party services are governed by their own terms and policies. A link or reference does not mean that we control or accept responsibility for third-party content, availability, security, or privacy practices. Alibaba.com Trade Assurance is available only where offered and accepted for a specific order, and the applicable Alibaba.com order and platform rules apply to that transaction in addition to the written commercial terms agreed by the parties.

12. Governing Law and Disputes

These terms and related website matters are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles. Unless an accepted quotation, purchase order, pro forma invoice, Alibaba.com Trade Assurance order, or signed written contract states otherwise, the same law governs related transactions.

Company jurisdiction: Hangzhou, Zhejiang, China. The parties should first attempt in good faith to resolve a dispute through written negotiation. If the dispute is not resolved and no accepted order document provides a different dispute-resolution method, either party may submit the dispute to a court with competent jurisdiction at the registered address of Hangzhou WiseTotes Co., Ltd.

13. Changes to Terms

We may update these Terms of Service when our website, services, commercial practices, or legal obligations change. Revised terms will be posted on this page with a new effective date. Changes do not retroactively replace the specific written terms already accepted for an order unless both parties agree in writing.