Privacy Policy

1. Information We Collect

We collect information you provide directly when you request a quotation, ask about a product, follow up on an order, or contact us by email. This includes your name, company name, email address, inquiry details, and communication records.

For quotations, samples, or orders, we may also receive the product type and requirements, size, material, quantity, artwork files, logos, reference files, packaging requirements or instructions, shipping destination, delivery information, and other materials needed to evaluate or fulfill your request.

When you browse the site, active website services automatically receive limited technical data. This may include your IP address, browser and device type, pages viewed, time spent on the site, the referring page or search, cookie identifiers, and approximate usage information.

We do not ask for payment card numbers, identity documents, or other sensitive personal information through this website. Please do not send that kind of information through our contact channels.

2. How We Use Information

We use information to answer questions, respond to inquiries, prepare quotations, evaluate specifications, develop samples, produce and fulfill orders, communicate about production, arrange payment, shipping, and delivery, provide after-sales support, keep required business and accounting records, secure the website, and meet legal and other applicable obligations.

Form handling: The current static website has no on-site contact form or CRM, and no marketing platform receives an inquiry automatically. Inquiries go directly to info@wisetotes.com. Internally, only authorized sales and production staff who need the information to respond and provide the requested service have access.

3. Cookies

Cookies are small files placed on a device to support website functions, remember preferences, improve security, or understand website use. WiseTotes uses necessary cookies where pages or website functions require them; disabling those cookies can break the required site functions.

Cookie status: The site uses essential cookies together with cookies associated with Google Analytics and Google Ads when those services are enabled. You can block or delete cookies in your browser settings. Where a consent banner or Google Consent Mode is enabled, your choice controls whether analytics and advertising cookies are set.

4. Analytics and Third-Party Services

The website may rely on service providers for hosting, security, email, analytics, advertising, payment, testing, logistics, and other functions necessary to operate the website or fulfill business requests.

Analytics tools: Google Analytics is used to measure visits and traffic volume, traffic sources, viewed pages, device types, and general website-use patterns. This helps us decide what product information to add or rewrite. Google Ads is used to deliver advertising and measure conversions, including whether an advertisement led to an inquiry. Remarketing and ad personalization are used only where they are switched on in our account. The current static site code does not provide verifiable tag identifiers or settings for remarketing, personalized advertising, or Google Consent Mode, so this policy does not state that those features are active. Google processes its data under its own terms and privacy policy.

5. Data Sharing

Hangzhou WiseTotes Co., Ltd. does not sell personal information. We share information only when reasonably necessary to operate the website, communicate with you, evaluate or fulfill an order, process payment, arrange testing or logistics, protect our rights, establish, exercise, or defend a legal claim, or comply with a legal requirement.

Recipients may include Google for analytics and advertising, website hosting and IT providers, email providers, payment providers, testing laboratories, professional advisers, production partners, freight forwarders, customs agents, carriers, and public authorities where required.

6. Data Retention

We retain inquiry and order information only for as long as reasonably necessary for inquiry follow-up, order fulfillment, after-sales service or dispute handling, accounting records, legal obligations, and security. The period depends on the type of information, the business purpose, and applicable law. We then delete or anonymize it. Data held in Google products is retained according to the retention settings in those accounts.

7. Data Security

We use access controls, reputable service providers, and reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, loss, or misuse. Internal access is limited to people who need the information. No method of internet transmission or storage can be guaranteed completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable law, you may have rights to request a copy of or access to your personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your personal information is processed.

To submit a privacy request, contact info@wisetotes.com. We may ask for information needed to verify your identity before completing the request, and we will respond within the period allowed by applicable law.

9. International Data Transfers

Our company is in China, most of our customers are outside China, and customers and service providers may operate in other countries. Information you send may therefore be transferred and processed across borders, including by the service providers named above, and outside your country of residence. We take reasonable steps to protect information wherever it is handled and, where applicable law requires it, use reasonable safeguards for international transfers.

10. Children’s Privacy

This website is intended for business buyers and users and is not directed to children. We do not knowingly collect personal information from children below the minimum age established by applicable law. If you believe a child has provided personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, tools, data practices, or legal obligations change. We will post the revised policy on this page, and the effective date at the top will identify the current version. Continued use of the site after an update means you accept the revised policy.